Frequently Asked Questions

Do I need to know anything technical before you can design my website? 

Not at all. You do need is a good idea of what you want from your website, (ecommerce, integration with a legacy system, lead generation) and we’ll do the rest. We can help you through this process and will work with you to determine the best process and type of site for you and your business.

How long will it take you to complete my design? 

Once you’ve given us all the content for your new website (text & images) we’ll aim to complete the project within a few days. How fast we are able to complete the site is based on a number of factors, including the complexity of your site, its size, and our current schedule, as well as your availability to approve the steps along the way. 

Many factors play a role in the duration of the design and build process, yet our designers are the best in the industry, and are able to anticipate and adapt as necessary to get your new site up and running as quickly as possible to guarantee a delivery date.

I don’t have any images for my site. Where can I find something suitable? 

We offer a professional photography service if you have products or require some on-location pictures taken. Alternatively, we recommend iStock Photo - a royalty free image-stock website that charges as little as $1 per image. You can find a variety of photos for any subject matter, and it’s free to sign up. Visit www.istockphoto.com for more information, or let us know if a professional photography service is of interest to you.

Can you use my company’s existing logo and other materials for my website? 

We will incorporate your existing logo and branding material free of charge if it is in digital format. If you don’t have it in this format, we may need to scan and convert it–which could be an additional charge. The cost  is dependant on the complexity of your company logo, and if any digital restoration is necessary to create a clean image, suitable for the Web. We can give you an exact cost once we have seen your material.

What sort of content do I put on my web site? 

Depending on what you wish to convey with your site, the content can be customized to deliver that message.  You will want to keep copy simple, yet refreshing and informative. An “About Us,” “Services”/”Products” and “contact us” page are all necessities so that users can find out more about your company and what you can offer. Other pages such as “Testimonials”, “Case Studies” or “Meet the Team” may be great additions.  Remember, when outlining your products or business, it’s important to prove your credibility and give the users what they want. The Internet is used for research, so include all relevant, interesting information about your company, and what sets you apart from your competitors.

If you would like to work with a professional to develop your content,  we do offer content creation  and editing services. Our team of content writers can help produce topnotch material for your site that not only conveys that message, but is search engine friendly!

Is Search Engine Optimization part of your service? Will you register my website with search engines? 

Search Engine Optimization is an ongoing process that we offer to our clients. SEO is a sepatate service, however we do build all of our websites with Search Engines in mind, giving your website the best possible chance of ranking well in natural search listings prior to additional tuning.

If you would like more information on SEO, please check out our Search Engine Marketing page.

How can I explain what I exactly want in my website? 

You just need to fill out our simple questionnaire where you can specify your requirements. You don’t need any technical skills to complete the questionnaire which has been specifically designed to capture all the information we require to create a website which matches and exceeds your expectations. We make every endeavor to NOT bother you with repeat calls for understanding any aspects of your website, and it will very rare that a Support Manager will contact you for any clarifications.

Do I need to be tech-savvy for order my website? 

Not at all! Just explain your specifications though our simple questionnaire and leave the rest to our expert professionals.

How many revisions do I get? 

We charge an hourly rate for website revisions. Each customer is entitled to specific number of hours of revision time depending upon the package you choose. If at the end of your revision time you are still willing to make further changes on your website, we will charge USD15-20 per hour to carry out additional work.

What is the difference between HTML and Flash? Which one is one better? 

HTML and Flash are both used to build websites. They are both used for web development but there are some distinct differences.
HTML
A code to place and organize text, pictures and even Flash onto a web page. HTML is very efficient at displaying and organizing web pages and keeping the file size of the web page to a minimum.
FLASH
Flash is a multimedia tool commonly used create animations and web pages for the web. Flash is not as efficient at creating web pages as HTML and its file size is generally larger resulting in a longer/slow load time for web pages, so rather than making the whole web site in FLASH you should go for the FLASH intro page or flash header to attract your customers or you may put small flash animation’s on your web pages.

What is the lowest cost website? 

We have a “Do It Yourself” website package that offers our clients a way to have a web presence with a reasonable budget using Content Managed Systems like Word Press and Joomla! These are filled with features we have exclusively researched/ developed to make it easy for building websites.

How much does a web site cost? 

There are many factors to consider when building your web site. The final cost of your site will depend on how many pages you are going to have, the type of graphics involved, how interactive your site will be. You will also need to think about web hosting and domain name registration.

Do I need web hosting, what is it? 

Web Hosting is where your actual website (the files) resides on a Hard Drive in order for people to be able to access it via the web. You must have hosting somewhere in order for people to access from the web. We currently offer topnotch hosting for all of our clients.

What if I don’t need five web pages? 

Our basic package entitles our customers to between one and five web pages. You can take as many pages as you like up to five, however we don’t give discounts for unused pages.

What is Search Engine Optimization? 

Search Engine Optimization is the process of getting your website listed as high as possible with the most popular search engines, ie Google, Yahoo, MSN Live and Ask Jeeves. The higher your website is listed, the more chance you have of people visiting it.

What after sales support do you offer? 

You won’t be left to your own devices once your website is up and running - unlike many other design companies, we’ll look after and maintain your website for as long as you wish. It will be hosted on our reliable servers, keeping your website up-time as high as possible - and as we host our own website on the same servers, you can be confident that yours is in good hands.

Will I be able to see my site before it gets published to the Internet? 

Yes, you will be able to see it and you can ask for any changes you want at this stage. Only when you are 100% happy with the design will it go live.

OK, I would like you to design my site. What should I do now? 

Call us on +91 9811401177 or drop us an email at info@dremadax.com giving us a convenient time to call you. We’ll take it from there.

Who’s office do we meet at? 

For the initial meeting we will meet in your office, or ours…whichever is easier for you. We need to spend enough time reviewing and discussing business processes to capture the concept of what is needed. We typically meet the customer at their office to allow us to “see” the processes in action!

How long does it take to prepare a proposal? 

Proposals are typically completed within 5-10 business days. We need enough time to estimate the cost of creating the custom application, and that cost is then included in our individualized proposal. We present the proposal in a number of ways. We can do it in our conference room, visit your office and present it there, or have a “GoTo Meeting” session, and use the internet to accomplish the presentation remotely.

Does the software application have a warranty? What exactly is the warranty? 

We warrant our applications to be free of bugs or errors in the coding for 30 days following the final release. If a problem is found, we will acknowledge it the same day, and begin working on a resolution within 24-48 hours. Clearly, we will fix it as soon as possible after a problem is found. Yes, all of our work is guaranteed for both customer satisfaction, and for accuracy. We include all design and process aspects of the project in the “Requirements Document.” Part of our design process includes customer input and acceptance. It is rare that a customer is not satisfied with the design and functionality of an application, and even if they are we address those concerns before the project is finished. As to the accuracy, we have an entire QA/QC team that tests the results of every iteration during the application design process. By the time the application is finished and released, we are confident that there are no bugs or errors.

What does the development relationship look like? Do I get to see any results between the start and finish of the project? 

Our development relationship is a process that involves: the customer, the local project manager, and the offshore team of programmers and QA/QC. Once the project is started, we create and sign off on the Requirements Document. The creation of this document is done directly between the project manager and the customer. After that process, the programming is started. Typically, there are 2-week iterations as the project moves from start to finish. After each iteration, our customer is given the chance to work with, test, and comment on the functionality and design of their application as it is being developed. Then, we continue developing the application with our programmers, test their work with the QA/QC team, and release another iteration to the customer for review. By the time the application is completed, the customer has seen and approved every stage of development from start to finish.

Who am I working with on the project? Do I speak with a local project manager? 

You are always working with both the sales team, and the local project manager. You are interfacing with the programmers through our project manager. For large-scale projects that are long-term, we sometimes allow our programmers to work directly with the customer for the sake of expediency when they need to get questions answered.

Who owns the code once the project is done? Is it Dreamdax, or the customer? 

Typically, the customer owns the code, and we will also sign an NDA (Non-disclosure Agreement). This NDA protects your concept and means that we can’t duplicate your software for another client and sell it. Sometimes, our customers will rebrand their custom solution and resell it to other members of their industry. We can help with this effort as well.

Where is the application hosted once it is completed? Do I need to host in-house on my business servers, or does the application get hosted externally? 

Your application can be hosted either internally on your own network servers, or externally as a web-based application. Most of our customers prefer web-hosting their application so they can access it both inside and outside of the office.